Contents
Dispatch time
In most cases we dispatch orders the same day or the next working day. Larger parcels are collected 2-3 times a week based on demand.
Yarn Dyeing Kits are packed to order and can take an extra day to prepare.
Custom dyed yarn may take an additional 1-2 weeks but we’ll advise you of the current wait times at the time of ordering.
Shipping services and pricing
within UK
Parcels
We offer a choice of services for parcels:
- Standard shipping – Royal Mail 1st Class, estimate 1-3 working days
- Royal Mail Special Delivery – guaranteed next working day (subject to dispatch times)
Prices are based on shipped weight and order value.
| Order value | Standard shipping (1st Class) | Special Delivery |
|---|---|---|
| £65 and over | FREE | £6.00 |
| Under £65 | £3.90 up to 1kg £5.80 over 1kg |
£7.90 up to 500g £9.30 up to 1kg £11.80 over 1kg |
Small items
We offer special rates for items that fit into Royal Mail’s ‘large letter’ size, based on weight:
| Shipped weight | Standard shipping (1st Class) |
|---|---|
| Up to 100g | £1.50 |
| Up to 250g | £2.00 |
| Up to 500g | £2.75 |
| 500g and over | £3.60 |
Shipped weight includes packaging and mailing materials, and is greater than the weight in the product description.
Shipping services to Europe
This zone includes Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway*, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City.
We offer two services to Europe with prices based on shipped weight:
- Tracked (Express) airmail – fully tracked, estimate 4-8 working days
- Standard airmail – no tracking, estimate 5-12 working days
Standard shipping is only available for low-value orders and can take longer than expected at busy times. We recommend upgrading to tracked shipping if your order order is time-sensitive.
* Shipping prices displayed below are exclusive of VAT. VAT is applied to delivery charges on orders shipping to Norway. The VAT-inclusive price is displayed in the basket.
Parcels
| Shipping weight | Standard Shipping | Tracked Shipping |
|---|---|---|
| Up to 250g | £6.20 | £10.80 |
| Up to 500g | – | £12.40 |
| Up to 750g | – | £12.70 |
| Up to 1kg | – | £12.80 |
| Up to 2kg | – | £13.00 |
| Up to 3kg | – | £25.00 |
| Up to 4kg | – | £27.00 |
| 4kg and over | – | £38.80 |
Small items
We offer special rates for items that fit into a letterbox-sided package:
| Shipped weight | Standard shipping | Tracked shipping |
|---|---|---|
| Up to 100g | £3.50 | £9.10 |
| Up to 500g | £5.50 | £10.20 |
| 500g and over | £6.50 | £10.60 |
Shipped weight includes packaging and mailing materials, and is greater than the weight in the product description.
Shipping services to USA
USA’s departure from the International Postal Union in 2020 unfortunately led to significant increases in the cost of shipping to USA. Additionally, we’ve seen some disruption to services and unexpected delays once parcels enter USA. We now only offer Tracked Express shipping for parcels to USA as we have have found standard airmail too unreliable.
Parcels
Parcels are shipped using Royal Mail Express (Tracked) airmail (or ParcelForce Express over 4kg). This service is fully tracked, with a delivery estimate of 4-7 working days after dispatch. Prices are based on shipped weight.
| Shipped weight | Tracked (Express) |
|---|---|
| Up to 250g | £13.70 |
| Up to 500g | £18.50 |
| Up to 750g | £21.50 |
| Up to 1kg | £23.60 |
| Up to 1.25kg | £26.10 |
| Up to 1.5kg | £29.00 |
| Up to 2kg | £30.30 |
| Up to 3kg | £52.90 |
| Up to 4kg | £60.60 |
| 4kg and over | £69.40 |
Small items
We offer special rates for items that fit into a letterbox-sided package with a choice of services:
- Tracked (Express) airmail – fully tracked, estimate 4-8 working days
- Standard airmail – no tracking, estimate 7-21 working days
Standard shipping is often subject to unexpected delays, we recommend using the tracked service if you order is time-sensitive.
| Shipped weight | Standard shipping | Tracked (Express) |
|---|---|---|
| Up to 100g | £4.30 | £9.90 |
| Up to 250g | £6.30 | £11.10 |
| Up to 500g | £8.80 | £13.10 |
| 500g and over | £11.70 | £15.20 |
Shipped weight includes packaging and mailing materials, and is greater than the weight in the product description.
Shipping services to Canada
Orders to Canada are sent using Royal Mail Tracked (Express) airmail, this is a fully-tracked service with a delivery estimate of 4-10 working days.
Prices are based on weight, with a special rate for items the fit into a letterbox-sized package.
| Shipping weight | Parcels | Small items |
|---|---|---|
| Up to 100g | £12.90 | £9.80 |
| Up to 250g | £12.90 | £10.90 |
| Up to 500g | £16.70 | £12.80 |
| Up to 750g | £19.30 | £14.70 |
| Up to 1kg | £20.10 | – |
| Up to 1.25kg | £21.30 | – |
| Up to 1.5kg | £22.70 | – |
| Up to 2kg | £23.80 | – |
| Up to 3kg | £42.90 | – |
| Up to 4kg | £47.60 | – |
| 5kg and over | £66.20 | – |
We only use tracked services to Canada due to the number of losses and delays experienced with standard airmail. Unfortunately we no longer offer a budget shipping option.
Shipped weight includes packaging and mailing materials, and is greater than the weight in the product description.
Shipping to rest of world
Parcels
Weight-based shipping – Royal Mail International Express, estimate 4-10 working days.
| Shipping weight | Express (Tracked) |
|---|---|
| Up to 250g | £14.70 |
| Up to 500g | £19.20 |
| Up to 750g | £22.20 |
| Up to 1kg | £23.90 |
| Up to 1.5kg | £25.30 |
| Up to 2kg | £32.50 |
| Up to 3kg | £54.90 |
| Up to 4kg | £61.10 |
| 5kg and over | £86.20 |
Small items
Weight based shipping – estimate 4-7 working days (Express), 7-21 working days (standard)
| Shipped weight | Standard shipping | Express (Tracked) |
|---|---|---|
| Up to 100g | £4.30 | £10.00 |
| Up to 250g | £7.30 | £12.10 |
| Up to 500g | £10.40 | £14.80 |
| 500g and over | £14.20 | £17.60 |
Shipped weight includes packaging and mailing materials, and is greater than the weight in the product description.